Terms of Service

Last Updated: September 10, 2026

1. Who These Terms Are Between

These Terms of Service ("Terms") govern the services provided by Rova Web LLC ("Rova Web," "we," "us," or "our"), a limited liability company based in Roanoke, VA, to the business or individual purchasing them ("you" or "client"). By paying an invoice, starting a subscription through our client portal, or continuing to use a service we provide, you accept these Terms.

Where we have signed a separate written proposal or agreement with you, that document controls anything it addresses, and these Terms cover the rest.

2. Services

We provide website design and development, website hosting and maintenance, and digital marketing services including search engine optimization and paid advertising management. What we are providing to you, and at what price, is set out in your proposal and reflected in your client portal.

Project Work

One-time work — a new website build, a redesign, a defined project — is quoted in advance and invoiced separately. Timelines depend on receiving content, feedback, and approvals from you; delays on your side move the delivery date accordingly.

Recurring Services

Hosting, maintenance, SEO, and ad management are ongoing monthly services. They continue until you or we end them under section 5.

3. Billing and Payment

Recurring services are billed in advance on the same day each month (or each year, for annual plans), starting on the date you set up payment. Payment is collected automatically from the card or bank account you provide. Card details are handled by Stripe, our payment processor — we never see or store your card number.

Prices are in US dollars and exclude any applicable taxes. Advertising budgets paid to Google, Meta, or any other platform are separate from our management fees and are billed by those platforms directly to you unless we have agreed otherwise in writing.

Failed and Late Payments

If a payment fails, Stripe will retry it and email you. If an account remains unpaid for 14 days after the due date we may pause the affected services, including taking a hosted website offline, after giving you notice by email. Services resume once the balance is cleared. We do not charge late fees, but we are not responsible for lost business, lost rankings, or lost data resulting from a suspension for non-payment.

Price Changes

We may change the price of a recurring service with at least 30 days' written notice by email. If you do not want to continue at the new price, you may cancel before it takes effect.

4. Your Responsibilities

You are responsible for the accuracy and legality of the content, images, logos, and claims you provide to us, and you confirm you have the right to use them. You agree not to use our hosting for anything unlawful, for sending unsolicited bulk email, or for material that infringes someone else's rights. You are responsible for keeping your own account credentials secure and for the actions of anyone you give access to.

5. Cancellation and Termination

You may cancel any recurring service at any time by telling us — the "Need to cancel a service?" form in your client portal, an email to [email protected], or a phone call all count. We will confirm the end date with you in writing.

Cancellation takes effect at the end of the billing period you have already paid for. We do not pro-rate or refund the remainder of a period, and we do not bill you again after it ends. There is no cancellation fee and no minimum term unless your proposal says otherwise.

We may suspend or end a service for non-payment, for a breach of these Terms, or for abusive conduct toward our team. If we end a service without cause, we will refund the unused portion of what you have paid.

6. What You Own, and What We Own

Once a project is paid for in full, you own the website design, page content, and images we created specifically for you. Your domain name is yours, registered in your name wherever possible, and we will transfer it to any registrar you choose on request.

We retain ownership of the underlying tools, frameworks, code libraries, and internal processes we use across clients, along with any third-party components which stay subject to their own licenses. If you leave us, we will provide an export of your site's content and files; we are not obliged to hand over our internal tooling or hosting configuration.

Unless you ask us not to, we may show your website in our portfolio and describe the work we did for you.

7. Hosting, Uptime, and Backups

We host client sites on established infrastructure providers and aim for continuous availability, but we do not offer a guaranteed uptime percentage and we do not control outages at our upstream providers. We keep regular backups of hosted sites and will restore from them where we reasonably can. Keeping your own copy of anything irreplaceable remains a sensible precaution.

8. Marketing Results

Search rankings, ad performance, and lead volume depend on competition, budget, seasonality, and the policies of platforms we do not control. We will tell you honestly what we are doing and what it is producing, but we do not guarantee any specific ranking, traffic level, cost per lead, or return.

9. Limitation of Liability

Our services are provided on an "as is" basis. To the fullest extent permitted by law, our total liability to you for any claim arising out of these Terms or our services is limited to the amount you paid us for the service in question in the 12 months before the claim arose. We are not liable for indirect, incidental, or consequential damages, including lost profits, lost revenue, or lost data.

10. Changes to These Terms

We may update these Terms from time to time. Material changes affecting existing clients will be sent to you by email at least 30 days before they take effect. Continuing to use a service after that date means you accept the updated Terms.

11. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Virginia.

12. Contact

Questions about these Terms? Email [email protected] or call (540) 519-1832.

See also our Privacy Policy and SMS Terms & Conditions.